We’ve gathered four surveying experts on a panel to discuss how surveyors should handle client complaints in order to minimise reputation and financial risks to their businesses. We talk about how it is to receive a complaint on a survey, what to do exactly upon receiving one, and how to avoid the common pitfalls when […]
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Podcast Summary: 50 Giving Back to the Community with Kelly Allen
Kelly Allen is a Building Surveyor with a history of working in the construction industry. For the past four years, she has been working for Faithorn Farrell Timms LLP. A campaigner for the industry, she leads outreach programmes to educational facilities and charities to promote the profession and inspire young talent. She drives fundraising incentives […]
Podcast Summary 049: Residential Property Surveyors Association with Alan Milstein
Phil Parnham, the director of Bluebox Partners, sat down to chat with Alan Milstein, the Chairman of the Residential Property Surveyors Association. RPSA is focused on supporting the interests of independent residential surveyors and making surveys more attractive to homebuyers. Although a practicing surveyor, Alan spends most of his time lobbying with the government and […]
Podcast Summary: 048 Survey Booker and Customer Experience with Matt Nally
Matt Nally is the founder and director of Survey Booker, a specialist CRM tool that helps surveyors to generate and convert more leads, as well as reduce admin work in the survey process. Survey Booker automates tasks such as quoting, payment, terms of engagement and survey updates, so surveyors can focus on the quality of […]
Podcast Summary 047: SME Surveyor Business Stories with Rebecca Wheeler and Sau-Wan Lai
Wheeler & Lai Chartered Surveyors was founded in 2018 by Rebecca Wheeler MRICS and Sau-Wan Lai MRICS, specialising in the commercial property sector. Rebecca Wheeler BSc (Hons) MRICS, qualified as a chartered surveyor in 2003 and has over 18 years experience in the property market, especially in landlord and tenant work, lettings and sales. She […]
Podcast Summary 046: Dr Samantha Organ – Young Building Surveyor of the Year 2020
Dr Samantha Organ is a Chartered Surveyor and experienced Senior Lecturer with a history of working in higher education. She holds a PhD in energy efficiency, with particular research interests in energy efficiency and conservation, and skills in sustainable development and environmental awareness. Samantha is a member of the RICS Matrics UK Board, and the […]
Hart v Large – the January 2021 Appeal Court Decision Summary by Carrie de Silva
Carrie de Silva LlB (Hons) MA i is a Principal Lecturer, Harper Adams University and a Consultant for BlueBox Partners Ltd. Background Most readers will, over the past nine months, have come across the High Court case of Hart v Large where a residential surveyor and valuer was found to be negligent. This is not, shall we […]
Podcast Summary: 045 Professionalism in Surveying with Peter Bolton King
Peter Bolton King (FRICS FNAEA FIRMP) is a freelance trainer and consultant. Until September 2020, he was the Global Director of Professionalism and Ethics at the RICS. Peter started work in 1973 with Locke & England. After qualifying as a Chartered Surveyor, he became the firm’s youngest ever partner. He served as the CEO of […]
The Surveyor Hub Podcast: 044 SME Surveyor Business Stories with Marion Ellis
Marion Ellis is the founder of The Surveyor Hub and Women in Surveying Initiative, as well as Managing Director of BlueBox Partners. With 20 years’ experience in the residential property sector, and having qualified as a chartered surveyor in 2004, Marion has developed a deep understanding of the challenges that many in the surveying profession […]
The Surveyor Hub Podcast: 043 SME Surveyor Business Stories with James Brook
James Brook is a chartered surveyor and co-founder of Novello Chartered Surveyors. At the age of 29, James was shortlisted for the 2020 RICS Young Surveyor of the Year Award and won the Residential Property category. This podcast was recorded before the winner was announced. Since starting Novello in 2019 they have grown to a […]